Support
Company: Critix Media Oy
Need Help?
If you're experiencing issues with your subscription, managing your account, or have any questions about Henga, we're here to help. Please reach out to our support team and we'll get back to you as soon as possible.
Contact Support
Critix Media Oy
📍 Finland
Subscription & Access
Getting Access to Henga
Currently, access to Henga is available through:
- Organization Codes: Request a code from your workplace or university
- In-App Subscription: Weekly, monthly, or yearly subscription plans available for iOS and Android
Managing Your Subscription
To manage, upgrade, downgrade, or cancel your subscription:
- Open the Henga app
- Navigate to Profile → Privacy → General
- Tap Manage in the Subscription section
- You'll be redirected to your App Store (iOS) or Google Play (Android) subscription settings
Note: Subscriptions are managed through your respective app store. We cannot directly cancel or modify subscriptions on your behalf.
Subscription Changes
Upgrading: When you upgrade to a higher-tier subscription, the change takes effect immediately and you'll receive a prorated refund for your current subscription period.
Downgrading: When you downgrade to a lower-tier subscription, you'll continue to have access to your current plan until the next renewal date, then the new plan takes effect.
Cancelling: Your Henga account will remain active until your current subscription period expires. After that, your subscription won't automatically renew, and you'll lose access to Henga's features.
Common Issues
Purchase Problems
If you're having trouble purchasing a subscription, please ensure:
- Your payment method is valid and has sufficient funds
- You're using the latest version of Henga
- Your App Store or Google Play account is properly configured
- You have a stable internet connection during purchase
Can't Access Subscription Management
If the "Manage" button is disabled or not working:
- Ensure you're logged in with the same Apple ID or Google account used to purchase the subscription
- Try restarting the app
- Check your app store settings to verify your subscription status
- Contact us at info@critix.ai if the issue persists
Organization Code Issues
If your organization code isn't working:
- Verify the code was entered correctly (codes are case-sensitive)
- Confirm the code is still valid and hasn't expired
- Contact your organization's administrator for a new code
- If you believe there's an error, email us with the organization name
Refund Requests
Refunds are processed through your app store:
If you need assistance with a refund request, please contact us at info@critix.ai with your order details.
Technical Issues
For technical support, please include as much detail as possible:
- Your device model and operating system version
- The Henga app version (found at the bottom of the drawer menu)
- A description of the issue
- Steps to reproduce the problem
- Screenshots or screen recordings if applicable
Privacy & Account
To delete your account and all associated data:
- Open the Henga app
- Navigate to Profile → Privacy → General
- Tap Delete Account
- Confirm the deletion
Note: This action is irreversible. All your messages, conversations, and profile data will be permanently deleted. Deleting your account does NOT cancel your subscription - you must cancel through your app store separately.
Response Time
We aim to respond to all support requests within 24-48 hours during business days. For urgent issues related to billing or account access, please mark your email as "Urgent" in the subject line. Thank you for your patience.